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Live From Carrabelle
September 24th 04, 12:31 PM
I have had the following problems is this common? If so can I make Alltel
replace these phones?

1.) Cannot recieve text messages
2.) Cannot get email alerts from AXCESS.NET
3.) I am in EDT timezone, and calls are going in as CDT and I am being
billed for peak minutes which are actually off peak minutes.

Repeated calls to Alltel gets me NADA...

Thanks In Advance,
Danny

GeorgeB
September 24th 04, 03:54 PM
On Fri, 24 Sep 2004 11:31:59 GMT, "Live From Carrabelle"
> wrote:

>I have had the following problems is this common? If so can I make Alltel
>replace these phones?
>
>1.) Cannot recieve text messages

My daughter used one for 18 months and never had any problems with
text messaging.

>2.) Cannot get email alerts from AXCESS.NET

cannot help

>3.) I am in EDT timezone, and calls are going in as CDT and I am being
>billed for peak minutes which are actually off peak minutes.

Hm, perhaps this is related to #1. The time is determined by the
tower to which you are talking; by ANY chance are you spending
significant time near a timezone border ... and perhaps connecting to
a roaminng partner (who might not support extended services like text
messaging)?

>Repeated calls to Alltel gets me NADA...

That is very unusual; I have found their customer service SUPERB. Can
you stop by an Alltel store (not a reseller) and ask them to check out
the text messaging and AXCESS.NET situation? Every time I've visited,
they have been more than willing to help me with anything related to
service or equipment.

Where (town/state) are you? Same question when you are getting billed
for wrong times. (BTW, the billing time is supposed to be reflected
by the displayed time; if by any chance you are connected to an analog
tower, time is not delivered tot hephone; I don't know what the 120e
does in that case. One of my phones showed nothing, one used its
internal clock and last known location for TZ correction.

>Thanks In Advance,
>Danny

HTH; if not, give us a few more details.

George

Live From Carrabelle
September 24th 04, 04:08 PM
George,

Thank you for the good advice. Yes, I am near a time zone border, it is
actually about 50 miles away. I live in Carrabelle,FL and the tech told me
that my calls are going through a tower in Panama City,FL and hence the CDT
time stamp on the call. I make the call at 9:08 pm edt and it shows as
8:08pm. No one has really been able to explain to me why this is happening
though, it is a fairly recent development, the last couple of months.

Another rep told me that I would have to do *228 and update my software
which I have done several times, but it does not appear to help.

Lastly a CS Rep told me that when I get my bill if I am over my peak minutes
then I can call and get a credit for that, my beef is that other customers
do not have do do that so why should I? I explained to her that one of my
phones contract expires in Nov 2004 and the other in 2005 and my plan is to
cancel it also. I am really disappointed that I cannot get this resolved
because other than this I have been happy with alltel service. As to going
in a store, I am a disabled heart patient and cannot make the trip to an
alltel store that easily. Which I should not have to.

Thanks Again,
Danny in Carrabelle,Fl (The Plywood State)

"GeorgeB" > wrote in message
...
> On Fri, 24 Sep 2004 11:31:59 GMT, "Live From Carrabelle"
> > wrote:
>
>>I have had the following problems is this common? If so can I make Alltel
>>replace these phones?
>>
>>1.) Cannot recieve text messages
>
> My daughter used one for 18 months and never had any problems with
> text messaging.
>
>>2.) Cannot get email alerts from AXCESS.NET
>
> cannot help
>
>>3.) I am in EDT timezone, and calls are going in as CDT and I am being
>>billed for peak minutes which are actually off peak minutes.
>
> Hm, perhaps this is related to #1. The time is determined by the
> tower to which you are talking; by ANY chance are you spending
> significant time near a timezone border ... and perhaps connecting to
> a roaminng partner (who might not support extended services like text
> messaging)?
>
>>Repeated calls to Alltel gets me NADA...
>
> That is very unusual; I have found their customer service SUPERB. Can
> you stop by an Alltel store (not a reseller) and ask them to check out
> the text messaging and AXCESS.NET situation? Every time I've visited,
> they have been more than willing to help me with anything related to
> service or equipment.
>
> Where (town/state) are you? Same question when you are getting billed
> for wrong times. (BTW, the billing time is supposed to be reflected
> by the displayed time; if by any chance you are connected to an analog
> tower, time is not delivered tot hephone; I don't know what the 120e
> does in that case. One of my phones showed nothing, one used its
> internal clock and last known location for TZ correction.
>
>>Thanks In Advance,
>>Danny
>
> HTH; if not, give us a few more details.
>
> George
>

GeorgeB
September 24th 04, 05:16 PM
On Fri, 24 Sep 2004 15:08:35 GMT, "Live From Carrabelle"
> wrote:

>George,
>
>Thank you for the good advice. Yes, I am near a time zone border, it is
>actually about 50 miles away. I live in Carrabelle,FL and the tech told me
>that my calls are going through a tower in Panama City,FL and hence the CDT
>time stamp on the call. I make the call at 9:08 pm edt and it shows as
>8:08pm. No one has really been able to explain to me why this is happening
>though, it is a fairly recent development, the last couple of months.

It appears in my quick look at the Alltel website that all of FL is in
your "local" area, but the time gets you. From my limited knowledg of
radio, I would look at something in your neighborhood that is blocking
the "local" signal, with your phone taking the stronger (non-local)
one. I've seen that vary within a house.

>Another rep told me that I would have to do *228 and update my software
>which I have done several times, but it does not appear to help.

All of Alltel's own stuff will be the same priority, so that wouldn't
matter in this situation. What MIGHT help is to restrict the phone to
"Local Only" where it only uses the programmed SID. It is also
POSSIBLE that the home SID has been accidentally changed to that for
Panama City, making the phone prefer it.

I don't know the 120, but do know that it can be put into debug mode
somehow, and easily; if oyu are a "techy", or have friends who are, it
might be interesting to do Alltel's work for them, and see what your
home SID is, and what SID you get with the "wrong" time. It might be
interesting to see if location within your home and phone orientation
matters; you might see that by SID or by time.

>Lastly a CS Rep told me that when I get my bill if I am over my peak minutes
>then I can call and get a credit for that, my beef is that other customers
>do not have do do that so why should I? I explained to her that one of my
>phones contract expires in Nov 2004 and the other in 2005 and my plan is to
>cancel it also. I am really disappointed that I cannot get this resolved
>because other than this I have been happy with alltel service.

It is my GUESS that there is a programming error in your phone OR that
some manmade object is blocking the desired signal. Perhaps you can
get a friend to try going several blocks in various directions and see
if the time gets correct. (NOTE-you might have to power down and up
to get it to update). An external (or other directional) antenna
might allow effective debugging.

>As to going
>in a store, I am a disabled heart patient and cannot make the trip to an
>alltel store that easily. Which I should not have to.

No, you should not have to. Unfortunatly, the laws of physics
sometimes get us, and for Alltel, a competitors tower might be better
for you.

>Thanks Again,
>Danny in Carrabelle,Fl (The Plywood State)
>
>"GeorgeB" > wrote in message
...
>> On Fri, 24 Sep 2004 11:31:59 GMT, "Live From Carrabelle"
>> > wrote:
>>
>>>I have had the following problems is this common? If so can I make Alltel
>>>replace these phones?
>>>
>>>1.) Cannot recieve text messages
>>
>> My daughter used one for 18 months and never had any problems with
>> text messaging.
>>
>>>2.) Cannot get email alerts from AXCESS.NET
>>
>> cannot help
>>
>>>3.) I am in EDT timezone, and calls are going in as CDT and I am being
>>>billed for peak minutes which are actually off peak minutes.
>>
>> Hm, perhaps this is related to #1. The time is determined by the
>> tower to which you are talking; by ANY chance are you spending
>> significant time near a timezone border ... and perhaps connecting to
>> a roaminng partner (who might not support extended services like text
>> messaging)?
>>
>>>Repeated calls to Alltel gets me NADA...
>>
>> That is very unusual; I have found their customer service SUPERB. Can
>> you stop by an Alltel store (not a reseller) and ask them to check out
>> the text messaging and AXCESS.NET situation? Every time I've visited,
>> they have been more than willing to help me with anything related to
>> service or equipment.
>>
>> Where (town/state) are you? Same question when you are getting billed
>> for wrong times. (BTW, the billing time is supposed to be reflected
>> by the displayed time; if by any chance you are connected to an analog
>> tower, time is not delivered tot hephone; I don't know what the 120e
>> does in that case. One of my phones showed nothing, one used its
>> internal clock and last known location for TZ correction.
>>
>>>Thanks In Advance,
>>>Danny
>>
>> HTH; if not, give us a few more details.
>>
>> George
>>
>

Jim Carriere
September 24th 04, 09:56 PM
GeorgeB wrote:
> All of Alltel's own stuff will be the same priority, so that wouldn't
> matter in this situation. What MIGHT help is to restrict the phone to
> "Local Only" where it only uses the programmed SID. It is also
> POSSIBLE that the home SID has been accidentally changed to that for
> Panama City, making the phone prefer it.

That might or might not help. I'm in northwest FL, inside SID 120
(Pensacola and surrounding area). My number is actually in Ft.
Walton Beach, which is SID 544. AFAIK, 544 extends about as far as
Tallahassee, maybe farther. His local SID is probably 544, but I bet
it spans both time zones.

Live From Carrabelle
September 25th 04, 01:15 AM
Jim, How can I find out what my SID is?
Thanks,
Danny

"Jim Carriere" > wrote in message
...
> GeorgeB wrote:
>> All of Alltel's own stuff will be the same priority, so that wouldn't
>> matter in this situation. What MIGHT help is to restrict the phone to
>> "Local Only" where it only uses the programmed SID. It is also
>> POSSIBLE that the home SID has been accidentally changed to that for
>> Panama City, making the phone prefer it.
>
> That might or might not help. I'm in northwest FL, inside SID 120
> (Pensacola and surrounding area). My number is actually in Ft. Walton
> Beach, which is SID 544. AFAIK, 544 extends about as far as Tallahassee,
> maybe farther. His local SID is probably 544, but I bet it spans both
> time zones.
>

Live From Carrabelle
September 25th 04, 11:22 AM
Jim, I found out how to look at the SID, you are right, it is 544, so how
can I check about the timezone deal?
Thanks
Danny
PS I mean how can I tell if it spans the timezones and what can be done
about that?

"Jim Carriere" > wrote in message
...
> GeorgeB wrote:
>> All of Alltel's own stuff will be the same priority, so that wouldn't
>> matter in this situation. What MIGHT help is to restrict the phone to
>> "Local Only" where it only uses the programmed SID. It is also
>> POSSIBLE that the home SID has been accidentally changed to that for
>> Panama City, making the phone prefer it.
>
> That might or might not help. I'm in northwest FL, inside SID 120
> (Pensacola and surrounding area). My number is actually in Ft. Walton
> Beach, which is SID 544. AFAIK, 544 extends about as far as Tallahassee,
> maybe farther. His local SID is probably 544, but I bet it spans both
> time zones.
>

Jim Carriere
October 3rd 04, 05:48 PM
Live From Carrabelle wrote:
> Jim, I found out how to look at the SID, you are right, it is 544, so how
> can I check about the timezone deal?
> Thanks
> Danny
> PS I mean how can I tell if it spans the timezones and what can be done
> about that?

Sorry the reply took so long. Lots of post-Ivan stuff going on for
me at work.

Not sure if there is an easy way to check which time zone the phone
is in. The phone probably automatically syncs it's clock, but I
don't know how often it does this. It's safe to say when the clock
on the phone changes to a different time zone, then it is using a
tower in that new zone. The question is, how long does it take to
change? I've noticed driving on I-10 east and west in that area that
my phone will keep the old time zone several miles inside of the new
one, sometimes almost an hour, and other times it will changeover a
few minutes after crossing the river.

So, not much help for you...

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